How long does a furniture order take to get
From the time we
receive the 50% deposit it will take approximately 8-10 weeks for orders to be
completed. Sometimes we can complete it sooner depending upon current workflow.
Can an order be rushed for a quicker
A rush order can
be requested and if current workflow permits we can sometimes accommodate a
rush order for an added fee. This fee price will be based upon how quickly
order is needed and the size of the order.
Can I make changes to an item I see on your
website or catalog?
Yes, since every
item is handcrafted and made to order, you may request any specific changes
such as sizing and dimensions, finish, drawer configuration, hardware choice and
much more. Custom changes to an existing collection piece may have an upcharge
that you will be quoted on.
Can I provide a photograph or drawing of
something I want created especially for myself or my client?
Yes. We have
complete custom capabilities and you may provide us a drawing, photograph or
detailed description of what you are looking for. If it is something we feel we
can create, we will provide you a quote along with a drawing for your approval
for a small fee.
Do you provide trade discounts?
Yes, we work
closely with trade professionals such as contractors, interior designers and
retail store owners. The appropriate discounts will be provided to trade
Do you have a warranty or guarantee on your
Since all of our
products are handcrafted and made to order in Orange County, CA using the
highest quality and materials, we have no need to provide warranties. Our items
and products have proven to be of high value and stand the test of time with
the proper care and meet or exceed the expectations of our clients.
Do you accept returns?
Since all of our
items are custom handcrafted and made to order, we do not accept returns. Our
items and services are specialty items and therefore cannot be returned unless
we made a mistake and sent you the wrong item or some other design element or
mistake on our part.